Help Center

You can choose to collect your parcel at BuyMall's self-pickup location. Click to view the available pickup points.

Lead Time
- Air freight pickup will take [5-7 working days], while pickup points in the Klang Valley are estimated to take [7-11 working days].

Volumetric Weight Calculation
- If the difference between Volumetric Weight and Actual Weight is within 20kg, charges will be based on the Non-Volumetric Weight Calculation. Click to learn more about the Non-volumetric formula.
- If the difference between Volumetric Weight and Actual Weight is more than 20kg, charges will be based on the Half-Volumetric Weight Calculation. Click to learn more about the Half-volumetric formula.
- The minimum charge is 1kg, with additional weight calculated in increments of 0.5kg.

Overweight Fee & Overlength Fee
- Parcels weighing more than 40kg will be charged an overweight fee of MYR 100.
- Parcels with a length exceeding 79 cm are considered overlength, with a single side exceeding 79cm will be charged an overlength fee of MYR 120. If two sides exceed this length, MYR 170 will apply, and for three sides exceeding the specified length, MYR 200 will be charged.

Pickup Fee & Restrictions
- A pickup fee of MYR 5 will be charged for pickup points in the Klang Valley, while no pickup fee is applicable for pickups at the BuyMall warehouse.
- The weight and volume of parcels at pickup points cannot exceed 15kg or 0.1m³. There are no restrictions for pickups at the BuyMall warehouse.

Parcel Modification
- Available for parcels generated but not yet paid, users can contact customer service to request modifications to the delivery address or other information.
- A parcel modification fee will be charged, and the process takes 2-3 working days. Click to learn more about the fees.

Tax included Channel
- To minimize the likelihood of the parcel being taxed, BuyMall will declare the value of goods to customs as less than USD 100.
- For parcels with a total value exceeding MYR 500, we recommend choosing the tax-included channel to ensure a smoother customs clearance process. The tax included fee is MYR 4/kg.

Insurance
- If insurance is not purchased and the parcel is lost during shipment, compensation will be based on the value of your items, with a maximum limit of 3 times the shipping cost.
- For added peace of mind, we offer Safe+. Simply purchase insurance, and in the event of loss during shipment due to BuyMall reasons, we will provide full compensation. Click to learn more about Safe+.

Lead Time
- West Malaysia will take [4-7 working days], while East Malaysia is estimated to take [6-9 working days].

Volumetric Weight Calculation
- If the difference between Volumetric Weight and Actual Weight is within 20kg, charges will be based on the Non-Volumetric Weight Calculation. Click to learn more about the Non-volumetric formula.
- If the difference between Volumetric Weight and Actual Weight is more than 20kg, charges will be based on the Half-Volumetric Weight Calculation. Click to learn more about the Half-volumetric formula.
- The minimum charge is 1kg, with additional weight calculated in increments of 0.5kg.

Overweight Fee & Overlength Fee
- Parcels weighing more than 40kg will be charged an overweight fee of MYR 100.
- Parcels with a length exceeding 79 cm are considered overlength, with a single side exceeding 79cm will be charged an overlength fee of MYR 120. If two sides exceed this length, MYR 170 will apply, and for three sides exceeding the specified length, MYR 200 will be charged.

Remote Areas & Local Delivery
- Remote area fees apply to specific areas. Cost details can be estimated using the shipping cost calculator or by clicking to learn more about remote area fees.
- Local delivery is limited to ground floor drop-off only; no upstairs delivery is provided. If you require upstairs delivery or warehouse entry, please negotiate with the driver. For overweight or bulky parcels, you need to prepare your forklift and manpower for unloading; the driver will only assist in the unloading process.

Parcel Modification
- Available for parcels generated but not yet paid, users can contact customer service to request modifications to the delivery address or other information.
- A parcel modification fee will be charged, and the process takes 2-3 working days. Click to learn more about the fees.

Tax included Channel
- To minimize the likelihood of the parcel being taxed, BuyMall will declare the value of goods to customs as less than USD 100.
- For parcels with a total value exceeding MYR 500, we recommend choosing the tax-included channel to ensure a smoother customs clearance process. The tax included fee is MYR 4/kg.

Insurance
- If insurance is not purchased and the parcel is lost during shipment, compensation will be based on the value of your items, with a maximum limit of 3 times the shipping cost.
- For added peace of mind, we offer Safe+. Simply purchase insurance, and in the event of loss during shipment due to BuyMall reasons, we will provide full compensation. Click to learn more about Safe+.

You can choose to collect your parcel at BuyMall's self-pickup location. Click to view the available pickup points.

Lead Time
- Sea freight pickup will take [15-22 working days], while pickup points in the Klang Valley are estimated to take [18-25 working days].
- If delivery is unsuccessful within 18 days, you will be eligible for compensation through our Hour+. Click to learn more about Hour+.

Pickup Fee & Restrictions
- A pickup fee of MYR 5 will be charged for pickup points in the Klang Valley, while no pickup fee is applicable for pickups at the BuyMall warehouse.
- The weight and volume of parcels at pickup points cannot exceed 15kg or 0.1m³. There are no restrictions for pickups at the BuyMall warehouse.

Sea Freight Small Parcel
- When the volume of the sea freight parcel is less than 0.3 m³, charges will be calculated using the full volumetric weight formula. Click to learn more about the full volumetric formula.
- The minimum charge is 3kg, and the maximum is MYR 168.00.

Minimum Unit and Maximum Weight
- The minimum volume for each waybill number is 0.003m³.
- The weight for each cubic meter cannot exceed 400 kg; each increment of 400 kg is calculated as 1m³.

Extraordinary Sensitive Items
- Extraordinary Sensitive Items such as electronic bikes, quad bikes, motorbikes, etc, will change to a special sensitive fee of RM120 per unit. For more information, please contact customer service or click to learn about extraordinary sensitive items.

Parcel Modification
- Available for parcels generated but not yet paid, users can contact customer service to request modifications to the delivery address or other information.
- A parcel modification fee will be charged, and the process takes 2-3 working days. Click to learn more about the fees.

Insurance
- If insurance is not purchased and the parcel is lost during shipment, compensation will be based on the value of your items, with a maximum limit of 3 times the shipping cost.
- For added peace of mind, we offer Safe+. Simply purchase insurance, and in the event of loss during shipment due to BuyMall reasons, we will provide full compensation. Click to learn more about Safe+.

Lead Time
- Sea freight small parcels will take [15-22 working days], while sea freight big parcels will take [18-30 working days]. Deliveries to the East Coast for sea freight big parcels are expected within [25-35 working days]
- If delivery is unsuccessful within 18 days, you will be eligible for compensation through our Hour+. Click to learn more about Hour+.

Sea Freight Small Parcel
- When the volume of the sea freight parcel is less than 0.3 m³, charges will be calculated using the full volumetric weight formula. Click to learn more about the full volumetric formula.
- The minimum charge is 5kg, and the maximum is MYR 165.00.
- If any side of one item within the parcel exceeds 99cm, the shipping fee will be calculated based on the highest charge.

Minimum Unit and Maximum Weight
- The minimum volume for each waybill number is 0.003m³.
- The weight for each cubic meter cannot exceed 400 kg; each increment of 400 kg is calculated as 1m³.

Remote Areas & Local Delivery
- Remote area fees apply to specific areas. Cost details can be estimated using the shipping cost calculator or by clicking to learn more about remote area fees.
- Local delivery is limited to ground floor drop-off only; no upstairs delivery is provided. If you require upstairs delivery or warehouse entry, please negotiate with the driver. For overweight or bulky parcels, you need to prepare your forklift and manpower for unloading; the driver will only assist in the unloading process.

Extraordinary Sensitive Items
- Extraordinary Sensitive Items such as electronic bikes, quad bikes, motorbikes, etc., will change to a special sensitive fee of RM120 per unit. For more information, please contact customer service or click to learn about extraordinary sensitive items.

Parcel Modification
- Available for parcels generated but not yet paid, users can contact customer serviceto request modifications to the delivery address or other information.
- A parcel modification fee will be charged, and the process takes 2-3 working days. Click to learn more about the fees.

Insurance
- If insurance is not purchased and the parcel is lost during shipment, compensation will be based on the value of your items, with a maximum limit of 3 times the shipping cost.
- For added peace of mind, we offer Safe+. Simply purchase insurance, and in the event of loss during shipment due to BuyMall reasons, we will provide full compensation. Click to learn more about Safe+.

Lead Time
- Sea freight small parcels will take [18-25 working days], while sea freight big parcels will take [25-35 working days].

Sea Freight Small Parcel
- When the volume of the sea freight parcel is less than 0.5 m³, charges will be calculated using the full volumetric weight formula. Click to learn more about the full volumetric formula.
- The minimum charge is 1kg, and the maximum is MYR 325.00.
- If any side of one item within the parcel exceeds 99cm, the shipping fee will be calculated based on the highest charge.

Minimum Unit and Maximum Weight
- The minimum volume for each waybill number is 0.003m³.
- The weight for each cubic meter cannot exceed 400 kg; each increment of 400 kg is calculated as 1m³.

Remote Areas & Local Delivery
- Due to the geographical nature of East Malaysia, regions not listed in the fee table, please contact customer service for confirmation.
- Local delivery is limited to ground floor drop-off only; no upstairs delivery is provided. If you require upstairs delivery or warehouse entry, please negotiate with the driver. For overweight or bulky parcels, you need to prepare your forklift and manpower for unloading; the driver will only assist in the unloading process.

Extraordinary Sensitive Items
- Extraordinary Sensitive Items such as electronic bikes, quad bikes, motorbikes, etc., will change to a special sensitive fee of RM120 per unit. For more information, please contact customer service or click to learn about extraordinary sensitive items.

Parcel Modification
- Available for parcels generated but not yet paid, users can contact customer service to request modifications to the delivery address or other information.
- A parcel modification fee will be charged, and the process takes 2-3 working days. Click to learn more about the fees.

Insurance
- If insurance is not purchased and the parcel is lost during shipment, compensation will be based on the value of your items, with a maximum limit of 3 times the shipping cost.
- For added peace of mind, we offer Safe+. Simply purchase insurance, and in the event of loss during shipment due to BuyMall reasons, we will provide full compensation. Click to learn more about Safe+.